Business continuity for your streaming platform
Monitoring, troubleshooting, and specialized technical support to ensure
24/7 availability, performance, and stability.
When streaming is critical, every minute counts
Outages impact revenue, user experience, and brand reputation.
An OTT operation requires constant monitoring and specialized response.
- Live streaming issues
- CDN latency or performance issues
- DRM or authentication failures
- Integrations that stop responding
- Updates that affect production
- Support isn’t reactive. It’s proactive and structured.
A scalable model tailored to your level of operations
Level 1 – Operational
- Basic incident response and service validation.
- Coverage during standard business hours.
Level 2 – Technician
- Advanced diagnostics, log analysis, and system coordination.
- 12×7 or 24×7 coverage, depending on the SLA.
Level 3 – Advanced
- Direct support from development and infrastructure engineers.
- Priority access with a Premium or Enterprise plan.
Comprehensive coverage across the entire Flumotion ecosystem
Our team works on the entire architecture, not on isolated modules.
Areas of coverage
Input and encoding
Signal validation, redundancy,
and real-time flow control.
Distribution CDN
Monitoring of latency,
availability, and visual quality.
Platform and player
Troubleshooting,
maintenance, and updates.
Integrations and APIs
Integration with CMS, DRM,
analytics, and external systems.
Storage and VoD
Content management,
replication, and access.
More than just technical support: hands-on assistance
A timely strategic assessment can prevent
future cost overruns and redesigns.
Monitoring
proactive
Scalability according to
growth
Team specializing in OTT and broadcasting
Direct integration
with engineering
Organizations that rely on our business continuity
Let's talk about your architecture
We analyze your current situation and design a technology strategy aligned with your business goals.
Let's talk about your project
We’ll help you analyze your situation and determine the best streaming solution based on your
technical and business needs.